Frequently Asked Questions

Orders & Shipping

How long does delivery take?

Most orders are delivered within 7-15 business days depending on your location. You will receive a tracking number once your order ships.

Do you ship internationally?

Yes! We ship worldwide. Shipping times may vary by country.

How do I track my order?

Once your order is shipped, we will email you a tracking number. Use it on the carrier website to track your package.

Products

Are the silicone lids food safe?

Yes! Our silicone lids are 100% BPA-free and food-grade safe. They are heat resistant and safe for use with hot and cold food.

What sizes do the ankle sleeves come in?

Our ankle sleeves are available in multiple sizes (S, M, L) to fit most people. Check the product page for the size guide.

Can I wear the ankle brace during sports?

Absolutely! Our ankle braces are designed for athletic use — running, hiking, gym, cycling, and more.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you are not satisfied, contact us and we will sort it out. See our Returns Policy for details.

My item arrived damaged. What do I do?

Please email us with your order number and a photo of the damage. We will send a replacement or full refund immediately.

Contact

How do I contact Solviore?

Email us at mohammedruhan0067@gmail.com and we will reply within 24 hours.